Refund Policy
Last updated: February 21, 2025
Quick Summary
We offer a 30-day money-back guarantee for all new subscriptions. Pro-rated refunds are available for annual plans within the first 60 days.
1. Refund Eligibility
TheFundTrack provides refunds under the following circumstances:
- Monthly Plans: Full refund within 30 days of initial subscription
- Annual Plans: Pro-rated refund within 60 days of subscription
- Technical Issues: Full refund if service is unavailable for more than 24 hours
- Duplicate Charges: Immediate refund of any duplicate transactions
2. Refund Process
Submit Request
Contact our support team with your refund request within the eligible period.
Review Process
Our team will review your request within 2 business days.
Refund Processing
If approved, refunds are processed within 5-10 business days.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Subscription fees beyond the eligible refund period
- Processing fees for payment transactions
- Custom development or integration services
- Add-on features or modules after installation
4. Payment Method & Timeline
Refunds will be processed to the original payment method used for the purchase:
- Credit/Debit Cards: 5-10 business days
- Bank Transfers: 7-14 business days
- Digital Wallets: 3-5 business days
5. Dispute Resolution
If you disagree with our refund decision, you may appeal within 30 days of the decision. Appeals should be submitted in writing to our support team with relevant documentation and reasoning for reconsideration.
Request a Refund
To request a refund or discuss your eligibility, please contact our support team:
- Email: refunds@thefundtrack.com
- Phone: +1-555-123-4567 (Monday-Friday, 9 AM - 5 PM EST)
- Support Portal: support.thefundtrack.com/refunds